Membership Terms and Conditions
1 SUBSCRIPTIONS
1.1 Your subscription will begin on the day you join and pay the initial fee.
1.2 The subscription must continue for the minimum time to allow at least one direct debit payment to go through the bank. A minimum of a months notice is required to cancel a subscription.
1.3 Your membership is personal to you. You cannot transfer it to another person.
2 FEES
2.1 A monthly subscription fee will be due on payment date each calendar month.
2.2 We may change the amount of monthly subscriptions. If we do, we will write to you at the address you have given us giving you at least 30 days notice.
2.3 You may choose to pay all your monthly subscription fees in
one annual lump sum on the day you join.
2.4 Monthly fees are payable even if you do not use the Facility.
2.5 An administration charge may become due if we fail to collect your monthly payment.
2.6 We reserve the right to incur full admission charges for dishonoured bookings, regardless of membership type.
2.7 An administration fee maybe applied to any unauthorised cancellations, when reinstating direct debit payment membership
scheme.
3 FACILITIES AND YOUR SUBSCRIPTION
3.1 You are entitled to use the facilities available to your category of subscription
3.2 You may have to pay additional charges to use activities within the facility.
4 SUSPENSION/ CHANGE OF CATEGORY OF SUBSCRIPTION
4.1 In exceptional circumstances you may apply in writing to request a suspension of your Subscription. This will be at the
discretion of the Duty Manager.
5 CANCELLING YOUR SUBSCRIPTION
5.1 We can cancel your subscription immediately if: you commit a serious or repeated breach of this agreement or the Facility rules and, if that breach is capable of being remedied, it is not remedied within 7 days; In our reasonable opinion your behaviour is likely to endanger other members, their guests or staff, or adversely affects the Facility or our reputation; If any amounts you owe us remain unpaid 30 days after the due date; or If you provide us with details you know to be false when applying for subscription and those details reasonably affected our decision to grant you membership.
5.2 If we are required to cancel your subscription for any breach of contract by yourself, we will not refund any or part of your subscription
fee.
5.3 We may prevent you entering the Facility if we have cancelled or agreed to suspend your subscription.
5.4 If you cancel your subscription we will not refund any subscription fee paid in advance which relates to a period after cancellation.
6 RULES
6.1 You must comply with the Facility Rules, which form part of this agreement.
6.2 We may change the Facility Rules at any time. We will
post notice of any changes on the Facility Notice Board.
7 JOINT MEMBERSHIPS
7.1 If you join as a couple or family both / all of you are liable on a joint and individual basis for all of the member’s
obligations under this Agreement.
7.2 If one of you gives notice to us, we can treat it as applying to both / all. If we give notice to one of you it will be treated as applying to both / all.
8 CHANGING THIS AGREEMENT
8.1 We can change this agreement at any time. We will give you one month’s notice of this change in writing at the address you have provided. If you purchase a subscription during the one month notice period your subscription will automatically change and be replaced by the new terms as explained in the accompanying letter.
9 DEFINITIONS
‘You’ - the subscriber named above
‘We and us’ - Stoke-on-Trent City Council
‘Facility’ - Stoke-on-Trent City Council
‘Agreement’ - your application form, these terms and conditions of subscription
10 FACILITIES
10.1 Before using any exercise equipment you must complete our questionnaire and a supervised induction session. We can refuse access to such facilities if we consider that your health may be adversely affected.
10.2 You must not take part in any physical activity for which you may not be fit. You are responsible for monitoring your
own condition during any activity. If you have any concerns
about your physical condition you must stop activity and consult your doctor.
10.3 We may change the Facility’s opening times or withdraw any of the facilities at any time if we need them for tournament, exhibitions or other activities, or in connection
with any repairs, alterations or maintenance work, or for any
other reason. We will display notice of any minor changes on the Facility Notice Board. If we need to make any significant change to opening hours or facilities, we will display details on the Facility Notice Board.
11 SUBSCRIPTION CARDS
11.1 We will give you a subscription card, which you must use each time you use the facilities. If another person uses your card, we will cancel your subscription.
11.2 If you lose your card, we can charge a fee to replace it.
12 CONDUCT
12.1 We reserve the right to refuse access to the facilities if we believe the subscribers conduct or appearance is inappropriate.