General Information
What are your opening times?
Opening hours vary by centre. Please check the individual centre pages for up-to-date times. Centres – Active Stoke Leisure
How do I find my nearest Active Stoke leisure centre?
Visit the Centres page for details on all our venues. Centres – Active Stoke Leisure
Do your centres have parking?
Yes, all centres have parking facilities.
How can I give feedback?
We welcome your feedback! Use our online feedback form or speak to a member of staff at your local centre.
Membership and Bookings
How do I join Active Stoke?
You can join online via our website or visit any of our centres for assistance.
Can I book online?
Yes! Download the Active Stoke app or use our website to book classes, swimming sessions, and more.
How do I cancel or freeze my membership?
Contact our membership team via email at activestokegymmembership@stoke.gov.uk or phone 01782 236210. Terms and conditions apply.
How can I change my membership?
Simply email the memberships team at activestokegymmembership@stoke.gov.uk
How can I update my contact details and marketing preferences?
You can update these yourself by logging into your leisure account online.
What is my member ID number?
Your membership number will start with the letters SOT and can be found on your membership card or on your leisure account online.
How far in advance can I book a class?
You can book classes 7 days in advance.
Can I cancel or move my booking?
Yes, you can do this via your account on the Active Stoke app or online.
Can I book and pay at the centre?
Absolutely yes! As long as there are spaces available, we are happy to accommodate. Simply visit our friendly reception team on arrival.
I’m having problems setting up my online account or Active Stoke app.
We are here to help! Please visit our friendly reception team.
How do I book if I’m not a member?
We have lots of pay as you go members visiting our centres. To get set up, please follow the prompts at Join@Home
Gym and Fitness
Do I need an induction before using the gym?
Yes, all new members must complete an induction for safety and to get the most from your workout.
Are junior gym sessions available?
Yes, we offer supervised sessions for young people. Check your local centre for times.
Swimming
Do I need to book a swim session?
Yes, booking is recommended to guarantee your spot. Use the app or website to book.
What is the difference between leisure or public swim and fitness swim?
Leisure or public swim is open swimming for everyone; fitness is lane swimming for exercise.
Can I bring my child for a swim?
Absolutely! Children must be supervised at all times. Age restrictions apply for certain sessions. Please follow the adult child ratio information on the relevant centre swimming pages.
Is the pool water safe?
Yes, we follow strict water treatment and hygiene standards to ensure safety.
Classes and Activities
How do I find class timetables?
Timetables are available on our website and the Active Stoke app.
Do you offer children’s activities?
Yes, we run a variety of junior classes and holiday programmes.
Accessibility
Do you have facilities for disabled users?
Yes, most centres have accessible parking, changing rooms, and hoists. Contact your centre for details.
Photography and Filming
Can I take photos or videos in the centre?
For privacy reasons, photography and filming are not allowed without prior permission.
Do you have a café?
Some centres have café facilities. Check our website for your local centre details.
Where can I buy swimwear or equipment?
Selected centres sell goggles, swim caps, and other essentials.
