FAQs

Opening hours vary by centre. Please check the individual centre pages for up-to-date times. Centres – Active Stoke Leisure

Visit the Centres page for details on all our venues. Centres – Active Stoke Leisure

Yes, all centres have parking facilities.

We welcome your feedback! Use our online feedback form or speak to a member of staff at your local centre.

You can join online via our website or visit any of our centres for assistance.

Yes! Download the Active Stoke app or use our website to book classes, swimming sessions, and more.

Contact our membership team via email at activestokegymmembership@stoke.gov.uk or phone 01782 234957. Terms and conditions apply.

Simply email the memberships team at activestokegymmembership@stoke.gov.uk

You can update these yourself by logging into your leisure account online.

Your membership number will start with the letters SOT and can be found on your membership card or on your leisure account online.

You can book classes 7 days in advance.

Yes, you can do this via your account on the Active Stoke app or online.

Absolutely yes! As long as there are spaces available, we are happy to accommodate. Simply visit our friendly reception team on arrival.

We are here to help! Please visit our friendly reception team.

We have lots of pay as you go members visiting our centres. To get set up, please follow the prompts at Join@Home

Yes, all new members must complete an induction for safety and to get the most from your workout.

Yes, we offer supervised sessions for young people. Check your local centre for times.

Yes, booking is recommended to guarantee your spot. Use the app or website to book.

Leisure or public swim is open swimming for everyone; fitness is lane swimming for exercise.

Absolutely! Children must be supervised at all times. Age restrictions apply for certain sessions. Please follow the adult child ratio information on the relevant centre swimming pages.

Yes, we follow strict water treatment and hygiene standards to ensure safety.

Timetables are available on our website and the Active Stoke app.

Yes, we run a variety of junior classes and holiday programmes.

Yes, most centres have accessible parking, changing rooms, and hoists. Contact your centre for details.

For privacy reasons, photography and filming are not allowed without prior permission.

Some centres have café facilities. Check our website for your local centre details.

Selected centres sell goggles, swim caps, and other essentials.

Yes. Our Dinky Dot sessions are suitable for children aged 12 months to 3 years.

For under-5s classes, a parent or guardian must stay in the gym.

You may bring another child if they remain well-behaved and do not take part in the session.

Please note: babies cannot be left in carriers at the side of the room.

Your child should wear comfortable, fitted clothing:

Girls: leggings or shorts with a fitted t-shirt

Boys: shorts or tracksuit bottoms with a t-shirt

Socks are optional.

Yes. Contact us to arrange a free trial and we’ll confirm space in the class.

Yes. Children can move up when they reach the appropriate age and a space becomes available.

Class day changes are also possible if spaces allow.

If moving from a 30-minute class (Under 5s) to a 1-hour class (5+), the price difference will apply.

Yes. Coaches support children in working towards badges and skill development awards.

Yes. Direct Debit is available when booking your child’s place.

We close for two weeks at Christmas and on Bank Holidays.

We remain open during the Easter and Summer holidays and run daytime holiday camps.

If the centre closes, you will receive a credit.

If the centre remains open and you choose not to attend, no credit can be given.

Development and competitive groups are invitation only, based on coach recommendation or a trial period.

If your child’s birthday is within two weeks of booking, they can join the 7–8 class.

Otherwise, they’ll be placed in the younger age group to ensure appropriate learning and progression.

For significant injuries (for example, a broken bone), we require a medical note from your GP confirming they are fit to return.

Please inform the coaches about any injury when your child attends their first class back.

No. Due to class sizes and availability, we cannot offer one-off session swaps.

Yes. Our viewing gallery overlooks the entire gymnastics arena.

No. You’re welcome to use the rest of the facility during your child’s session.

Please return on time for collection.